Delete your Binnacle account
Last updated: 10 September 2026
You can delete your account and all your data at any time. Here are the two ways to do it, what is deleted and what is kept.
This English translation is provided for convenience. In the event of any discrepancy, the Spanish version prevails.
Option 1: from the app (immediate)
- Open Binnacle and sign in.
- Go to Settings → Account → Delete account.
- Enter your password, tick “I understand this action is irreversible” and tap Delete my account.
The account and all its data are deleted instantly.
Option 2: without access to the app
Write to us at info@binnacleapp.com from the email address you signed up with, with the subject “Delete Binnacle account”. If the email does not match the account we will ask for additional verification. We will process the request within 30 days at most (usually in under 5 working days) and confirm by email.
What is deleted
- Your user account (email and password).
- Your profile (name, business, trade, phone, tax settings and language).
- All your orders, notes, payments and expenses.
- Your technicians and providers.
- Your subscription status in our systems and in RevenueCat.
What is kept and why
- A minimal record of the deletion (email, date and origin of the request) for 12 months, so we can prove we handled your request and prevent abuse.
- The purchase records that Apple, Google and RevenueCat keep under their tax and accounting obligations, according to their own policies. Binnacle cannot delete your store purchase history.
Important: your subscription
Deleting the account does not cancel an active subscription. Cancel it first in:
- iPhone: Settings → your name → Subscriptions → Binnacle.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Binnacle.
Before deleting: export your data
From History → Export you can download all your orders as CSV or Excel. They cannot be recovered after deletion. More details in the Privacy policy.